To the citizens of Kinder: When the contract to turn on utility services with Town of Kinder is signed, each citizen is informed about the Town’s policies and billing cycle. This includes all dates pertaining to the town's policies regarding late charges and disconnects for non-payment. The customer signs off on the contract stating that they agree to the terms.
The Town of Kinder has an alert page that that sends notifications of important dates regarding billing. It is up to the customer to sign up for these alerts on the town's website and the customer's responsibility to pay on time. The town is not responsible for notifying the customer.
The customer has several ways to pay their bill: 1. In person, 2. Auto-draft from your bank, 3. Online, 4. Over the phone during City Hall business hours, 5. Drop box by drive through window.
If a customer pays with a credit card, the payment will not be processed for 24 hours. On holidays and weekends, it will be processed the following business day. The town does not know if you have paid your utilities for at least 24 hours from when the payment was made by credit card.